Privacy Policies

This privacy policy (the “Privacy Policy”) is intended to assist you in understanding what information we gather when you visit our Website, whether you are a registered user or not, and to describe how we use that information. If applicable, this Privacy Policy describes also how we process the information you provide us or we collect about you. This policy in supplemental to any other information you may have been provided in those other circumstances.

These documents provide you with important information about the following:

1. PROCESSING OF PERSONAL DATA

2. PERSONAL DATA WE COLLECT

3. HOW WE USE PERSONAL DATA

4. HOW WE SHARE PERSONAL DATA

5. CHILDREN'S PRIVACY

6. STORAGE, ACCESSIBILITY AND TRANSFER OF PERSONAL DATA

7. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA

8. RIGHTS IN RELATION TO PERSONAL DATA– MANAGING YOUR CHOICES

9. DATA RETENTION

10. HOW TO CONTACT US

11. UPDATING THIS POLICY - NOTICES

ACCEPTANCE

By visiting our Website, using its services or interacting with us, you acknowledge that you have read and understand this Privacy Policy and you agree that we may collect, use, store, transmit and disclose the personal data we collect through the Website in accordance with this Privacy Policy. Unless you already registered with us, we may ask you to tick a checkbox if we deem it appropriate to safeguard your rights or if so, required by the applicable laws. If you do not agree to the terms of this Privacy Policy, please do not visit our Website or create an account and do not otherwise use or submit personal data or do not opt-in when this option is offered to you pursuant to the applicable laws.

1. PROCESSING OF PERSONAL DATA

When we use "Personal Data" in this Privacy Policy we refer to any information enabling us to identify you (or a third party whose personal data you provide us) directly or indirectly including any information incidental to the purchase of goods or services; or that you chose to communicate to us or share with us, or third parties, while using our Websites. We will process the personal data in accordance with the General Data Protection Regulation of Oman and with the legislation of the country where data should be collected.

2. PERSONAL DATA WE COLLECT

We collect personal data from you only when you voluntarily provide us with this information, such as:

Branded Website distributing our products: when placing an order through the Website, as a “guest”; establishing an account or modifying your account; by setting up a wish list; entering a contest, or promotion; searching on the Website; contacting us with a comment or question; signing up to receive email newsletters and updates regarding our latest products and services, events or promotions; or requesting to receive an order confirmation, shipping confirmation.

Our customer services: when asking for assistance, special services or aftersales care;

E-mail, text and other electronic messages.: when communicating between you and us.

If you provide us with personal information of third parties (e.g., your family members, other customer or prospects of us), you should make sure that said third parties are informed and authorized the use of their data as described in this Privacy Policy.

We may collect and use different types of personal data depending on the specific purpose we have, as described below:

personal details, such as name, surname, gender, age/date of birth, country of origin, and other personal details as allowed by applicable laws;

contact details, such as address, email address, phone number, mobile number, and other contact details as allowed by applicable laws;

payment details, such as payment instrument (credit card, debit card)

3. HOW WE USE PERSONAL DATA

Personal data may be used for the following purposes, depending on the specific circumstances in which you interact with us.

Your personal data provided by you or collected when you make any purchase, regardless as a guest or registered user, basic personal details, contact details, data regarding your purchases, fiscal data, payment details, sales related information, and any other data strictly necessary for the delivery of products, will be used:

to manage, administer and process your purchase of our products, sale and post-sale services, e.g. administrative activities, accounting, returns, warranties, fraud prevention, communicating with you, including by e-mail, for any problem relating to the handling of the order or to subsequent requests relating to the order;

to comply with obligations imposed by laws, regulations or Oman legislation (including anti-money laundering laws) and to establish or defend a legal claim.

Providing your personal data for the purposes above is necessary; denial thereof would make it impossible to complete your purchase.

For specific purposes for which it was volunteered

Your personal data provided by you or collected when you ask for a specific service registering your account on our Website, handling complains, asking for information, personal details, contact details, data strictly necessary for follow-up your request, will be used

to provide the services you requested operating the processes of registering your account, managing authentication on our Website, operating your accounts, assisting you, and handling any complaints, handling wish lists, follow up to any question or contact request you may submit to us, also through our customer care service

to manage newsletter subscription if you are not also registered with us.

to offer you with promotions, discounts, and other tailored services, and send you newsletters, other marketing and commercial communications on products, services and invitations to events about our brands, surveys and researches, market analysis, invitation to contests, sweepstakes or promotions and other initiatives for registered customers or contacts of our brands (“marketing”). We may use traditional (postal mail, and phone) and/or digital and automated (e-mail, SMS, MMS, telephone and other digital channels, e.g., social media) contact means, and may send you these communications based on your profile.

to analyze your contacts with us, interests, preferences and purchase habits, and create individual or aggregated profiles based on that, to work out how to provide you with a better service, including to provide you with a customized sales experience with our website. We may use the personal data also to create clusters and conduct market and statistical analyses directed at identifying products and/or services of interest to the customers of our brands and to improve our services including our Website.

4. HOW WE SHARE PERSONAL DATA

We share your personal data collected with our stores to send you promotions, invitations and informing you when we are on Sale.

Sharing with data processors:

When you purchase our products or use our online sale service your personal data may be shared by the e-commerce vendor of this Website with selected third parties who provide services to the vendor, including those that fulfill orders, ship products, process credit and debit card payments.

Your personal data may be shared with third parties to monitor and analyze our Website activity, provide technical and organizational services functional to the purposes above, maintain our customer database, assist in marketing and administer emails, market analysis, surveys, contests, sweepstakes or promotions. Our service providers are not authorized to use personal data for any purpose other than to provide the contracted services.

Sharing with other third parties:

Your personal data may need to be shared with companies providing payments management, and anti-fraud controls acting independently as data controllers, for providing you with the online sales services.

We may also disclose your personal data to third parties (i) when required by a law of Oman ii) in response to legal proceedings; (iii) in response to a request from a law enforcement agency under legitimate basis; or (iv) to protect our rights, privacy, safety or property, or the public.

Moreover, to the extent permitted by law, we may also communicate personal data to third parties in the event of a complaint about your use of our Website and, where we deem it necessary to investigate, prevent or take measures regarding illegal activities, suspected fraud, or where we believe, at our sole discretion, that your use of the Website is incompatible with the terms of our Website.

5. CHILDREN'S PRIVACY

This Website is a general audience site; however, our services are intended for people aged 18 years or older. We do not knowingly request or collect, use and disclose personal data provided by a person under the age of 18 online. In the event we learn we have collected personally data from a child, we will delete that information.

If you are under this age, please do not register or proceed with the online purchase and ask an adult (i.e. your parents or your legal guardian) to proceed with the required procedures.

6. STORAGE, ACCESSIBILITY AND TRANSFER OF PERSONAL DATA

The personal data collected through our Website is processed mainly using electronic or web means, including web analytics services hosted by servers of our selected providers. Personal data may also be processed in hard copy.

Personal data will be accessed, on a need-to-know and under multi-level access control tools, only by authorized staff of our company, and of the local e-commerce vendor (e.g. staff in the digital & IT, marketing, retail, administration, security). This staff engaged to be bound by confidentiality obligations and expressly appointed as person in charge of the processing, as required by the applicable law. In particular, if you agreed to the processing of your personal data for the CRM purposes, the related data may be read, amended and updated by our staff and the staff or local e-commerce vendors (especially the sales and marketing personnel).The staff is based in Italy or abroad, and is trained and bound by confidentiality obligations. We may use them, indeed, to collect, use and disclose the data as instructed by us.

If we need to transfer the personal data abroad for achieving the purposes of this Privacy Policy, including where the data protection legislation differs from the one applicable in your country, we take steps to ensure that these communications happen in compliance with the Omani data protection standards, or other local standards in the country where we collect the data, so that your data remain secure and confidential.

7. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA

We have implemented appropriate measures designed to secure your personal data from accidental loss and from unauthorized access. We use firewall technology, password controls, and other technological and procedural safeguards in maintaining our Website. Although we have implemented the above security measures for this Website, you should be aware that 100% security is not possible. Therefore, your providing of your personal data is done at your own risk and, to the greatest extent permitted under applicable law, we shall have no liability as a result of the disclosure of your personal information due to errors or unauthorized acts of third parties during or after the transmission thereof to us. We recommend you (i) to periodically update your software for protecting data transmission over networks and check that your provider of electronic communication services has adopted suitable means for the security of data transmission over networks. (ii) keep confidential, and not to disclose to any else, your username and password to access to your account; and (iii) to change your password from time to time.

In the unlikely event we believe that the security of your personal information in our possession or control was or may have been compromised, we will notify you of that development as required by applicable law using any of the methods prescribed thereunder (by providing us with your email address, you hereby consent to receiving any such notification in electronic form through such email address).

8. RIGHTS IN RELATION TO PERSONAL DATA– MANAGING YOUR CHOICES

At any time and free of charge, you may access your data, receive your electronic personal data in a structured, commonly used machine-readable format and transmit it to another data controller (data portability), have your data corrected, updated, changed or removed. You may update any information you have given to us by contacting us at the addresses given below. Requests to delete your data are subject to any applicable legal and document retention obligations imposed on us.

To exercise those rights, you may send your request sending an email at brandsoman@swan-intl.com . When contacting us, please be sure to provide us with your name, email address, mailing address and/or telephone number(s) in order to be sure, we handle your request correctly.

To allow us to serve you better we encourage you to regularly review and update your personal data. If you are a registered user you may access and edit your personal data through your user account settings on our Website; otherwise you may contact us to assist you in updating your personal data.

9. DATA RETENTION

Personal data will be retained for the duration of the business relationship and for as long as necessary for the purposes described in this Privacy Policy (e.g., if you subscribe to a newsletter, for the duration of your subscription; if you have a user account, until you close your account.

10. HOW TO CONTACT US

You may contact us through these emails BrandsOman@swan-intl.com or swan-international@swan-intl.com, we will be happy to assist you.

11. UPDATING THIS POLICY - NOTICES

We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time by posting such revised Privacy Policy on this page of our Website and updating the “Last Modified” date below. It is your responsibility to review this Privacy Policy from time to time to take notice of any changes we made. In some cases, we may provide additional notification of material changes to this Privacy Policy by adding a statement on the homepage of our Website or, for registered users, by sending a notification email or by adding a statement on their account page. By accepting such revised Privacy Policy through a “click accept” in such notification email or account page statement or by completing a purchase on our Website, after this Privacy Policy has been revised, or, otherwise, by using or submitting information to our Website following the posting of the revised Privacy Policy, you agree to such revised Privacy Policy.