Terms & Conditions

Customer Satisfaction

At Swan International, your satisfaction is our priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our stores. But in the event, you received wrong item, simply follow the instructions below.

Important thing to note is that we will not exchange any item at the stores if you order online without informing our online team first

For more information please read more below.

What if I received a damaged?

This is rarely to occur, as the items are inspected before delivering to our clients.

1.Please email us using the contact form

2. Replacement must be informed as soon as possible within 5 days after receiving 

3. NO REFUND. Only exchange

4. Customer can request for an exchange with any of the items available only with same value or higher

5. Customer needs to send a picture of the faulty items, upon receiving the item, inspection will be made.

6. Return postage will be return in store-credit only

I'm not happy with my purchase, can I return and exchange it?

(not applicable on sale item)

We apologize if the products received was not satisfactory. Yes, you may return it for an exchange with other product. However, no monetary refund and sales items are not eligible for this term.

For the items to be eligible for a return and exchange, they will have to meet these requirements:

• The item(s) to be exchanged must be notified and returned to us within 5 working days from the date of receiving it.

•  You may change to different product with same value or higher provided to pay the balance.

• If you changed to an item of lower value the balance will not be refunded

• Shipping cost will be borne by you in and out 

• The item must be packed in original condition and item must be unworn/unwashed, Tag cannot be removed.

• Item will be checked first and let you know if the item can be exchange or not (in term of condition).

• Once the item has been posted out, please update us with the tracking number

Important:

• All Sales are Final

• No cash refund

• All SALE and promotional-priced items are non-returnable, non-refundable. While it can be exchangeable only if exchanged within 10 business days.

• Customers can return damaged/wrong items within 10 business days of receipt date. Any delay in returning items will not be entertained and item(s) will be sent back to the customers.

• Orders cannot be cancelled once it is being processed. No refunds and cancellation will be executed

• In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with all the tags and the original packaging. The goods will be inspected once received.

• The goods are customer’s responsibility until they have reached our stores, please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. Swan International is not responsible for any items that are returned with damage, missing parcel or delay

• Shipping charges are to be borne by the sender